Last week Cost of Living payments started to be issued, as a result there has been an increase in the number of calls from Credit Unions, Corporate appointees and some NHS Secure Units to advise that they have been unable to identify who the payments should be allocated to as the reference is just 'Cost of Living'.
A solution has been agreed with Finance colleagues which will allow Credit Unions, Corporate Appointees and NHS Secure Units to email to following inbox This email address is being protected from spambots. You need JavaScript enabled to view it. with the payment reference numbers and 'Cost of Living payment' in the subject line. This will allow Finance to identify by return email who these payments are intended for.
